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Email Migration

Selected FAQs for Email Migration

Many more resources can be found on the LAUSD website

 

Configuring iOS Devices

by IT Communications

Help! My mailbox was moved, and now I can't get it on my mobile device.

When your account migrates, your mobile device (e.g., smart phone, tablet, etc.) will no longer be able to find your account at the place it's used to looking. So, you will need to tell the device to start looking for your email in its new home.

Not to worry! This is very easy to do.

Just follow these steps:

  1. On your mobile device, delete your LAUSD Exchange account. Don't stress...this is not wiping out your email...it's simply telling your phone that you no longer need for it to check for email in a certain location.
  2. Once the account is deleted, simply add it back. Most modern phones and devices have an option that allows you to select the kind of account you use, and it will take care of the rest. Select the option for Exchange account.
  3. The device should prompt you for your full email address and password. Go ahead and put it in, and it will verify your account information.
  4. That's it! Your device should now be able to retrieve your newly migrated LAUSD account.

For additional guidance using specific devices, see this online tutorial.

Still need help? Contact the IT HelpDesk